Refund and Returns Policy

Refund and Returns Policy

Thank you for shopping at MadebyMT. We want your experience with our pinback buttons to be enjoyable, transparent, and worry-free. If you are not satisfied with your purchase, we gladly accept returns and exchanges under the conditions outlined below.

1. Return Eligibility

You may request a return or exchange within 30 days of delivery if the item meets all of the following conditions:

  • Unused, unworn, and in original condition
  • No visible signs of wear, scratches, dents, or damage
  • Includes original backing card and packaging
  • Item has not been altered, washed, or modified

Returns cannot be accepted after the 30-day window.

2. Items Not Eligible for Return

  • Used, worn, or damaged pinback buttons
  • Items missing original packaging or backing card
  • Items marked as “Final Sale”
  • Bulk orders of 20+ items unless defective

Note: MadebyMT does not offer customization. All items are sold as shown on the website.

3. How to Initiate a Return

To begin your return or exchange, please contact us via email:

Email: contact@madebymt.com

Please include:

  • Your order number
  • Your full name
  • Clear photos of the item(s)
  • Reason for return (optional)

We will respond within 2–3 business days with approval and next steps.

4. Return Shipping

For all approved returns, MadebyMT provides a prepaid return label.

Please pack the item securely in its original packaging and ship it to the address below:

MadebyMT Returns
216 Wyoming Ave
Sheridan, WY 82801
United States

Please do not send returns without prior approval. Unauthorized packages cannot be processed.

5. Exchanges

If you received the wrong item, or if your order arrived damaged or defective, we will send a replacement at no additional cost. Exchanges are usually processed within 3–5 business days once the request is approved.

6. Refunds

Once your return arrives at our warehouse, we will inspect it and notify you regarding approval. Approved refunds are issued within 5–7 business days.

Refunds include the original purchase price and standard shipping charges.

Depending on your bank, it may take an additional 3–5 business days for the funds to appear in your account.

7. Missing, Incorrect, or Damaged Items

  • Wrong item received: We will replace it free of charge.
  • Damaged during shipping: Please contact us within 7 days with photos.
  • Missing items: We will send replacements immediately after verification.

8. Lost or Stolen Packages

If tracking shows “delivered” but you did not receive your package, please check with neighbors, building management, or your local post office first.

If the package is still not found, contact us and we will help file a claim with the carrier. Replacements may be provided depending on the claim outcome.

9. Orders Returned Due to Incorrect Address

If your package is returned to us because of an incorrect or incomplete address, we can reship it to the correct address. Additional shipping fees may apply.

10. Order Cancellation

Orders can be canceled within 2 hours of purchase as long as the items have not entered processing or fulfillment. Once production has started, cancellations cannot be guaranteed.

11. No Hidden Fees

  • Return shipping: Free for all approved returns.
  • Restocking fees: None.
  • Processing fees: None.

12. Customer Support

Our team is here to assist you with any questions related to returns, exchanges, or refunds.

Contact Information:
Email: contact@madebymt.com
Phone: +1 (704) 281-2314
Hours: 9:00 AM – 5:00 PM MST, Monday – Friday (excluding holidays)

At MadebyMT, your satisfaction is our priority. We stand behind the quality of our pinback buttons and strive to make every step of your shopping experience smooth, transparent, and dependable.