Refund and Returns Policy

EXCHANGE AN ORDER

Exchange items ordered!

  • If you wish to exchange it, please contact us at [email protected] with details and images of the issue.

CANCEL AN ORDER

Time frame for order cancellation after placing an order.

  • Only cancel your order within 24 hours of placing it. If you contact us after this time to cancel your order, it may have already been sent to the warehouse for processing and shipping.
  • Change or cancel an order please notify us by e-mail to the following address [email protected] together with your order number and the changes that you require.

RETURN & REFUND POLICY

Time frame can be returned after the order has been delivered.

  • Our policy was in effect for 30 days after the delivery process was completed.
  • After 30 days, the order will be considered accepted by the customer, and no reimbursement will be made.

Returns and refunds are accepted in the cases below.

We will refund the full amount of your initial order if we sent the wrong items you purchased.

Noticeably, returned item(s) must NOT meet the following conditions:

  • Used or Damaged Items: Pinback buttons that have been used, worn, or damaged cannot be returned or exchanged.
  • Custom or Personalized Orders: Any custom or personalized pinback buttons are non-refundable and non-exchangeable.
  • Sale Items: Products purchased on sale or with a discount are final and cannot be returned or exchanged.
  • Lack of Original Packaging: If the pinback buttons are not returned in their original packaging, they are ineligible for a return or exchange.
  • Damage Due to Customer Handling: Products showing signs of damage due to improper handling, storage, or tampering by the customer cannot be returned.

The item(s) must be returned in their original condition and in their original packaging.

Proof of order to claim a refund.

  • The shipping label/receipt
  • Proof of purchase 

Steps for requesting a return and refund.

  1. Customers send the refund inquiry to email [email protected] together with the required documentation.
  2. Our customer support team will respond within 2–3 business days. Once you get the return address and instructions from us, please pack your items carefully and send your return package using a traceable carrier.
  3. Send your return tracking number or a picture of the return receipt to our customer support email.

Depending on the circumstances, additional instructions will be provided.

If you do not have our email confirming the eligibility of your refund and return request, no refunds will be issued.

Please DO NOT automatically return the package without confirmation via email, as we cannot be held liable for lost returns.

There will be no refund issued to you if we don’t receive the return package. As a result, please send the tracking number from the carrier you used to return the item(s) to [email protected] in a separate email.

Cost of return shipping.

  • Customers must pay the cost of return shipping, which is not included in the amount to be reimbursed.

Restocking fee: no fee

Time for the refund request to be processed.

Refund processing can take up to 5 – 7 business days from the time we receive your return. When the package arrives, we will send you an email to confirm, and proceed to a full refund of your order, include the shipping fee that you previously purchased.

If you haven’t received your refund yet, double-check your bank account. Then, contact your credit card company, your refund may take some time to be officially posted. Depending on the policy of your card’s issuer, you should receive your money within 10 to 15 days from the date your refund was issued.

If you’ve done everything else and still haven’t received your refund, please contact us right away at Madebymt. Please be patient and respond within 2~3 business days.

Thank you,

Customer Service Department

Email: [email protected]

Phone: +1 (704) 281-2314

Working hours:  9:00 AM – 5:00 PM CST, Monday – Friday (excluding holidays)