Shipping Policy

Delivery Areas

  • Domestic Shipping: We are proud to offer shipping across all states within the United States.
  • International Shipping: We also ship to select international destinations. Please check our international shipping section for the list of countries we serve.

 Order Handling and Processing

  • Processing Timeline:
  • Order Cutoff Timing:

Shipping Methods and Costs

  • Standard Shipping (U.S.):
    • Cost: $5.95
    • Delivery Time: 3-5 business days
    • Coverage: All states within the United States
  • International Shipping:
    • Cost: $12.98
    • Delivery Time: 10-20 business days
    • Coverage: Selected countries worldwide

Tracking Your Order

  • Tracking Your Order: Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking link. This link allows you to monitor the status of your delivery in real-time.Notification Channels:
    • Email: Shipping updates and tracking information will be sent to the email address you provided at checkout.
    • Website: You can also track your order status by logging into your account on our website and navigating to the ‘Order History’ section.

Customs and Import Duties for International Orders

  • Customs and Duties:
  • Import Fees:
    • Import fees, taxes, and duties are not included in the shipping cost. You may be required to pay these fees to the carrier at the time of delivery.
    • For more information on these charges, please consult your local customs office.

Address Accuracy

  • Correct Address:
  • Address Changes:

Shipping Delays

  • Potential Delays:
    • Although all our orders are dispatched on time for delivery, there may be circumstances that may delay your order and this depends on some external factors such as carriers or customs.
  • Tracking Issues:

Customer Support

Our dedicated customer support team is always available to answer any questions or provide assistance with shipping-related matters.

  • Email: [email protected]
  • Phone: +1 (704) 281-2314
  • Support Hours: 9:00 AM – 5:00 PM CST, Monday – Friday (excluding holidays)